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Shipping & Handling Policy
All orders are shipped directly from the manufacturer. Items ordered at the same time will not necessarily be delivered together. The length of time it will take to arrive will vary, but most orders ship within 3-4 business days. If ship time is longer than the average 7 days it will be listed in the product description or you will be alerted by email. Please expect to add 2-3 days for holiday orders. Some products will be charged an extra shipping surcharge.
Throughout the checkout process, the shipping costs displayed in your order summary are estimates and do not necessarily reflect the final shipping cost of your purchase. Options that incur surcharges (such as Freight Delivery or oversized items) or shipping to multiple addresses will affect shipping costs. The cost for shipping and handling is based upon order amount and shipping destination(s). The following table can be used as a guideline for estimating shipping, but final shipping charges may differ from the value shown above and it is sometimes necessary for us to adjust the price on your credit card. Final shipping costs will be calculated and displayed at the Order Review & Payment screen. If you have any questions regarding the cost of shipping please contact us and we will be happy to answer any questions that you may have.
We apologize but we are currently unable to ship to U.S. Territories, international locations, Alaska, Hawaii, or PO Box addresses.
If you require expedited shipping, please contact us and we can make arrangements to get your order to you as soon as possible, based on the manufacturer’s inventory and policies.
*Free Shipping Promotions
Occasionally MountainBilly Mercantile may offer promotions for free standard shipping on your online purchase. Offers are limited to one per customer/per address. Offer is valid on in-stock items only. Offer may require a minimum purchase to qualify for free shipping. To redeem this offer, enter the promotional code during checkout. Order totals will be adjusted on qualifying orders. This promotional code is not valid with any other offer that requires you to enter a promotional code at checkout. If another code is entered at checkout, this offer will be void. At this time, we are unable to ship to U.S. Territories, international locations, Alaska, Hawaii or PO Box addresses. Not valid on previous purchases. Some exclusions may apply. Offer is not valid on Freight Delivery or oversized items that require a delivery surcharge. Multiple items in a single order may not qualify for free shipping. Please Contact MBM with any questions or concerns prior to placing order.
Select large and heavy items are delivered via Freight Delivery, as indicated in the item description. Most freight deliveries will be delivered to the threshold of your home (garage, front entrance, etc.) or first dry area if the item will not fit through the front entrance in its carton. The item will be kept in its original packaging, and assembly is not included. Freight Delivery items do not qualify for rush shipping or shipping discounts.
Freight Delivery items typically arrive within 7-10 days of the shipment date. When the shipment arrives in your local area, a shipping agent will call you to schedule a specific day and 4-hour time frame for delivery. Deliveries occur Monday through Friday, 8am-5pm.
In the event you see any damage to the box and/or the item itself, please contact customer service at 1-866-596-2455 immediately before accepting the product.
US STANDARD SHIPPING CHARGES (48 CONTIGUOUS STATES)
STANDARD SHIPPING CHARGE/3-7 DAYS
|Up to $15.00||$ 5.99|
|$15.01 - $35.00||$ 9.99|
|$35.01 – $50.00||$12.99|
|$50.01 – 100.00||$15.99|
|$100.01 & Over||*FREE|
**Shipping to Alaska/Hawaii is an additional charge of $19.00