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We are able to exchange or provide a store credit if your merchandise is returned and received within fifteen (15) days from the date of purchase. Item returned must be in the same condition as it was sold.
MountainBilly Mercantile only refunds shipping charges for damaged orders. All other shipping charges are non-refundable.
Please contact us at 866-596-2455 or at ContactUs@MountainBillyMercantile.com for a return authorization number and to ensure that it is not a final sale item. You must write this number on the outside of the return packaging for your return to be accepted. After 15 days, all sales are final. Unfortunately, we do not provide refunds, exchanges, or credits for shipping and handling fees unless the item is damaged.
MountainBilly Mercantile requires that all merchandise is returned in its original condition meaning that the merchandise is unworn, unused, unwashed, and in its original packaging and that you include a copy of the invoice or packing slip with your reason for return.
Items returned without a return authorization number, past 15 days, or not in original condition will be returned to customer at the customer’s expense.
MBM is not responsible for shrinking or bleeding as a result of washing your item(s).
The following are not returnable/exchangeable under any circumstances:
Shipping charges incurred for exchanges or store credit are not eligible for free shipping and will be billed to customer who placed the original order unless otherwise specified. Credits to credit cards take approximately two weeks to process from the time the return is received and processed. PayPal orders will be credited to your PayPal account.
Returning a Freight Delivery Item
Upon delivery, please inspect your purchase carefully. In the unlikely event that the product is damaged; do not take delivery of the item and be sure to document the details of the damage on the delivery bill. Contact Customer Service and we will replace the item at no additional charge.
Should you wish to return a Freight Delivery item, we will gladly accept it within 30 days of receipt of your order. Please ensure that the item is in the original packaging and has not been installed, used or modified. Call Customer Service at 1-866-596-2455, and one of our representatives will walk you through the process. You will be refunded the original purchase price of the item less a 10% restocking fee. Shipping costs and item surchargesare non-refundable.
Order Discrepancies and Damages
If you find a mistake with your order, or if you fail to receive it within the expected shipping time, please contact MountainBilly Mercantile’s customer service immediately. Please report any item discrepancy within 15 days of ordering so we can research and review the issue in a timely manner.
For gifts returned by mail to MountainBilly Mercantile, we will issue a gift card for the lower of the purchase price or the lowest selling price of the item within the last sixty (60) days plus local sales tax. Shipping charges are non-refundable. Gift cards can be used online at MountainBillyMercantile.com. MBM’s gift cards are not redeemable for cash. Gift cards that are lost or stolen cannot be replaced. Gifts cards do not expire and do not have a fee.
Cancelling My Order
During normal business hours, we may be unable to cancel orders after 30 minutes of the order being placed. Call or email your request and we will do everything we can to assist you. If the order has been shipped, we will not be able to cancel or modify the order, it will then be the customer’s responsibility to send the package back to MountainBillyMercantile.com and the original return/exchange policy will be applied.
PLEASE NOTE: ALL FINAL SALE MERCHANDISE IS FINAL SALE – NO RETURNS, NO EXCHANGES